A user-friendly index is clear , concise, accessible and easy to read,  provides for many possible approaches by the
user, does not involve the user in unnecessary work and suggests related material  which may be helpful.
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Double entry with CPD
so user can find it under
any of the terms
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Double entry with child abuse,
so user can find it directly under
either term
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Extra line-space between letter
blocks for clarity
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Entry pointing to two preferred
terms giving information
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Double entry of subheading with
main heading ‘rights of children’
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Set-out subheadings for clarity
and to break up long string of
page numbers; double entry
with main headings
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Cross -reference to ‘training’
where page numbers are given
for a related subject, but no
reciprocal cross-reference from
‘training’ to ‘qualifications’, as
there are no additional page
numbers here.
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‘sickness’ double entry with
‘illness’
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